privacy-policy

Soul Assembly Privacy Policy

Effective date: December 2025
Last updated: December 2025

Table of Contents

1. SCOPE AND APPLICATION

Soul Assembly Limited and its affiliates want you to be familiar with how we collect, use, store and disclose your personal information as a Data Controller. This Privacy Policy applies to the use of all Soul products, games, applications, websites and related services (together called Soul Services).

By using Soul Services you agree to the collection, use and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please do not install or use Soul Services.

Soul Services are intended for a general audience. We do not knowingly collect personal information from children under 13 years of age or the minimum age required by local law for access to VR and online services. See the Children’s Privacy section for more details.

This Privacy Policy is hosted at a publicly accessible HTTPS address with a valid security certificate.

2. COLLECTION OF INFORMATION

Soul and our service providers may collect information from and about you through the following sources.

Registration Information

Information you provide when creating an account, signing up for updates, interacting with features or contacting support. This may include name, username and email address.

Public Information and Posts

Content you choose to make visible to others such as comments, usernames and profile information.

Platform and Social Media Information

If you sign in using a Meta account or another platform login, we may receive:

  • User ID assigned by the platform
  • User profile information such as display name and profile picture
  • Friends list and social graph information if you grant permission
  • Invites sent or received and friend interactions
  • Matchmaking and party participation information needed for online gameplay
  • Deep linking information such as which campaign or source opened the app

Activity and Device Information

When you use Soul Services we may collect:

  • Device model, hardware, operating system version and IP address
  • Unique identifiers including device IDs and advertising identifiers where available
  • Geolocation where required by law or platform rules
  • Gameplay data such as session timestamps, interactions and achievements
  • Crash logs and diagnostic data to improve performance

Cookies and similar technologies may be used to support security and analytics. If advertising services are added in future, this Privacy Policy will be updated before new data collection begins.

Information from Other Sources

We may receive additional data from platform providers, analytics services or backend partners who support delivery of Soul Services.

3. USAGE AND DISCLOSURE OF INFORMATION

We may use the information collected from and about you to:

  • Operate, maintain and improve Soul Services
  • Enable online multiplayer gameplay including invites, parties and matchmaking
  • Personalise your experience and in game settings
  • Provide cloud saves and progress tracking
  • Respond to support requests and service communications
  • Protect community safety and prevent fraud
  • Analyse performance and stability to improve gameplay
  • Comply with legal and platform requirements

We do not sell personal data.

We may share information with:

  • Service providers that deliver hosting, analytics, customer support or gameplay services
  • Platform partners such as Meta where needed to operate login, entitlement and account services
  • Regulators or law enforcement where required by law or to protect safety
  • Another organisation in the event of a merger or business transfer

All service providers must handle your data securely, keep it confidential and delete it when no longer required.

4. INFORMATION SECURITY

We use commercially reasonable technical and organisational measures to protect information against loss or misuse. No system can be completely secure. We continuously improve security based on new risks and best practice.

5. USER ACCESS AND CONTROL

You may request to:

  • Access personal information we hold about you
  • Correct or update information
  • Request deletion of your data including platform derived data such as User ID and friends information
  • Restrict certain processing where legally allowed
  • Withdraw consent where processing relies on consent

6. ADDITIONAL IMPORTANT INFORMATION

Updates to This Policy

The Privacy Policy will be updated when new features or data uses are added. The revision date will always reflect the latest version.

Data Storage Locations

Personal information may be processed in the United Kingdom, Europe, the United States or other regions where we or our partners operate.

Linked Services

Soul Services may contain links to third party websites. Their privacy practices are governed by their own policies.

Data Retention

We keep data for as long as needed to operate Soul Services or fulfil legal obligations. Backups may remain temporarily for security reasons.

Sensitive Information

Please do not send sensitive personal information such as information about race, religion or health through Soul Services or support channels.

Data Deletion Requests

To request deletion of personal information including data received from Meta logins, contact:

[email protected]

Please include:

  • The Soul game or app involved
  • Your account or display name
  • Your request type such as delete my data

7. CHILDREN’S PRIVACY

We do not knowingly collect personal information from children under 13 years old or under the minimum age allowed in their region for VR content.

Parents or guardians can contact us to review or request deletion of any data that may have been collected.

8. CONTACT US

Email: [email protected]
Mail: FAO Privacy Team, Soul Assembly Limited, Regent Square House, Regent Street, Leamington Spa, CV32 4NS

Discord: soulassembly.com/discord-sa


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